FAQs

FAQs

Frequently Asked Questions

Whether you're looking to hire a van or truck, all you need is a valid driving licence that covers the vehicle you plan to hire.

No need to worry if you have points on your licence. Wilkinson Self Drive vans in Bristol are still available if you have six points or fewer.

You must have held your driving licence for at least one year.

Please remember to bring your driving licence with you when collecting your vehicle.

If you need to extend your van rental beyond the agreed hire period, we’ll do our best to assist.

Just get in touch as soon as you can using the number on your paperwork or call our Bristol team on 0117 427 8926.

Vehicles are permitted for use on UK mainland only.

Rental deposits at Wilkinson Self Drive in Bristol may vary based on the type of vehicle you hire. Both the deposit and rental fee are due at the time of collection, so if you're unsure, we recommend calling us in advance to confirm.

Please note, drivers with licence endorsements or addresses outside the local area may be required to pay a higher deposit. Deposits are refunded when the vehicle is returned on time, with a full tank of fuel and no insurance claims. Any extra charges will be deducted from the deposit.

When you rent a van from Wilkinson Self Drive in Bristol, it will come with at least a quarter tank of fuel.

We kindly ask that you return the vehicle with the same fuel level.
If not, a charge may apply to cover the cost of refuelling.

To hire a van from Wilkinson Self Drive in Bristol, you must be at least 25 years old and have held a full driving licence for a minimum of 12 months (subject to endorsements and restrictions).

You’ll also need to provide a recent utility bill or bank statement dated within the last three months.

We will ask what the vehicle is being used for, as this is required for insurance purposes.

If you hold a non-EU driving licence, you may need an International Driving Permit for translation. Non-EU licence holders should check their eligibility to drive in the UK, especially if they’ve been living here for over 12 months. For guidance, visit the GOV.UK website.

All rental prices from Wilkinson Self Drive in Bristol include VAT at the current standard rate. There are no hidden fees and no extra charges for mileage.

Every hire comes with comprehensive insurance. Please note, this includes an insurance excess, which applies if a claim is made. You can reduce this excess by choosing to add a small extra cost Collision Damage Waiver (CDW) at the time of hire.

Credit or debit card payments are accepted at Wilkinson Self Drive in Bristol. We welcome all major cards, including Visa and MasterCard.

Any outstanding balances related to the hire agreement, including charges that arise after the hire ends, such as fines, penalties, or congestion charges, will be taken from the card used, along with any related admin fees.

Yes, you can add additional drivers for an extra cost, which will be confirmed at the time of booking as it may vary.

Each additional driver must be present at the time of hire and must bring their driving licence and ID, just like the main driver. For any other questions, feel free to contact us in advance.

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